Senior Premium Sales Executive- London

Reporting to: Premium Sales & Club Box Manager

Department: Hospitality

Working Hours Commitment: Monday to Friday 9am-5pm as well home match days 

Job Function:   The Senior Premium Sales Executive will be responsible for delivering proactive new business sales for premium areas & the account management of seasonal Club Box members.  A key focus will be on adding value to existing processes and implementing new sales approaches to grow the premium annual waitlists.

Main Responsibilities

• Generate new seasonal Club Box, Premium & Millennium Suite leads and produce a strong new business campaign
• Proactively generate new match-by-match leads, with a focus on Millennium Suites
• Maintain accurate records of all sales and business development activities; prepare and present weekly sales activity
• To ensure effective management of Microsoft Dynamics Premium Sales tool
• Build and develop existing and new client relationships via a qualified waitlist
• Work closely with the Business Development and Meetings & Events team to generate cross-venue expenditure from the box client profile
• Represent the Chelsea FC brand at any external events, meetings and exhibitions
• Ensure the high standards of customer service both pre-sale and post-sale are maintained
• Oversee the day to day management of allocated Club Box & premium seasonal accounts
• Securing box owner renewal at the end of each contract term
• Conduct client facing interaction with key accounts on a matchday
• Ensuring pre match preparation and checks are completed to the highest standards
• Supervise and act as the point of contact for team members to ensure they are supported and motivated and are performing at their highest capability
• Assist the sales team with the sales, administration and marketing of matchday packages
• Support the Premium Sales & Club Box Manager with business plan development including budgets, forecasts, operational priorities and ongoing sales strategies

Person Specification:

• Proven personal track record of proactively prospecting and securing new high value business
• Sound personal qualities such as communication skills, the ability to work in a team environment, self-motivation, enthusiasm and ability to work under pressure
• Highly motivated and target driven
• Seasoned experience in a premium sales environment 
• Experience of utilising a CRM system to drive growth through effective prospecting and activity management
• Track record of delivering against sales targets
• Experience of selling to a diverse customer base
• Experience of dealing with multiple and diverse stakeholders
• Excellent level of knowledge regarding all areas of hospitality product offerings as well as industry and competitor developments.
• Positive and flexible approach to work with a proven commitment to teamwork
• Experience of mentoring, developing & supervising team members
• Excellent organisational, presentational and interpersonal skills

Specific Experience

• Relevant experience of working in pro-active sales, ideally within a Commercial, Entertainment or Sport sales environment and/or with high net worth clients
• Track record of high performance within a sales environment
• Relevant experience of a data-driven, strategic sales approach
• Educated to degree level or equivalent

Measures of Performance

• Annual & MBM sales meet annual targets
• Seasonal renewal rates meet annual targets
• All administration completed accurately and efficiently
• All objectives set out in KPIs & PDP are achieved
• Maximum results in Mystery Shopper

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers. 

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.