Stoke Park Country Club & Resort

Assistant Restaurant Manager - Buckinghamshire

23 Mar 2018
20 Apr 2018
Job Type
Full Time

Assistant San Marco Manager ​- Stoke Park Country Club & Resort

Department: San Marco Restaurant

As Assistant San Marco Manager you will:

  • Make sure the areas managed are run smoothly to ensure the guests/Members expectations are met and exceeded at all times
  • Provide the best possible experience to all
  • Together with the San Marco Manager you will ensure that your staff are motivated and trained to meet the highest levels of guest care and service
  • Become the main character and point of contact for guests and staff
  • Control and manage reservations on Open Table and to communicate with the Reservations department consistently
  • Liaise with Event and Sales Managers on any Corporate or Group booking issues and action accordingly following consultation
  • To ensure that operational standards are being maintained in line with AA (Minimum Score 85%) and Standard Operating Procedure and that any decline in service and standards are rectified through proper communication
  • To be a key figure in the operation, providing inspirational leadership and guidance to your team  and become the first point of contact in handling any situations, complaints and guests needs

Required Experience:

  • Previous supervisory experience within a luxury hotel environment is essential as you will be overseeing luxury weddings and exclusive conferences and events
  • Well organised, outgoing & service minded
  • Ability to multitask & troubleshoot throughout the department
  • Excellent customer service skills & attention to detail
  • Impeccable personal appearance
  • Strong interpersonal skills, articulate and confident communicator
  • Handles pressure calmly and professionally
  • Thrives on working in a fast-paced and energetic environment
  • Personal preference to be on the floor and be prepared to get physically involved in the service

What we will offer to the successful candidate:

  • Highly competitive salary
  • Career progression through training and development
  • 20 days paid holiday
  • Free meal whilst on duty
  • Discounted rates on facilities
  • Free use of the Stoke Park gym
  • Uniform and free laundry service

Our Company:

As Europe’s leading Five Red Star Hotel, Spa and Country Club, Stoke Park provides a unique combination of the traditions of an exclusive members’ club and the best of today’s sporting, leisure, entertaining and hotel facilities, in one of the most convenient locations in Britain: only 35 minutes from London and 7 miles from London Heathrow

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