Head Receptionist - New Milton

Head Receptionist - Hoburne Bashley, New Milton

Hoburne Bashley is a family friendly Holiday Park, located on the edge of the New Forest which has a varied selection of holiday homes. We are now recruiting for a Head Receptionist to join our team.

The Reception Team (Head) will report directly to the Customer Experience/Administration Manager and will provide an efficient reception and administration service.  They will also undertake such operational duties as specified by the Customer Experience/Administration Manager.

Main Duties will include:

• Reception/office/administrative duties as directed
• Deal with all bookings, sales and function enquiries and administration
• Handle all reservation enquiries
• Preparation of arrival packs and check-in / check-out of holidaymakers
• Local membership enquiries and owners’ memberships
• Ensure reception facilities are kept in a clean safe condition and are open on time
• Manage all Reception staff reporting to you, maintain adequate staffing levels and administer Reception rotas
• Assist the Administration Manager in their duties and carry out any other reasonable duties as required and directed by Management.

The successful candidate should also possess the following attributes:

• A good telephone manner with excellent communication skills
• Able to demonstrate the highest level of customer service
• Self-motivated and have a positive attitude
• Able to work as part of a team or independently as required
• Able to remain calm under pressure and able to multi-task where necessary.

This is a full-time role. The nature of our business necessitates that successful applicant will be required to work some evenings, weekends and Bank Holidays. 

As a member of staff you will have a Hoburne Team Card giving you access to a range of staff benefits.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation ( Protected Characteristics ). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request