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Sales Support Administrator - Hemel Hempstead

Employer
Haven Holidays
Location
Hemel Hempstead, Hertfordshire
Salary
Competitive
Closing date
3 Apr 2018

Do you want to continue your career working for The Times 6th Best Big Company in the UK?

Haven, part of the Bourne Leisure Group, is a brand where the overall aim is about being an antidote for daily life for our holiday makers on our 38 parks, this is also true for Caravan Sales for our holiday home owners. As a team, we support to deliver a set of crystal clear values, ensuring that all team members help to create amazing experiences and memories for our owners and holidaymakers

Haven are currently recruiting for a Sales Support Administrator to deliver the administrative element of the Sales Business through the professional handling of all areas of administration which supports partnership and contact centre bookings. To be responsible for the efficient administration of such tasks and act as a conduit between our customers and parks as appropriate, whilst ensuring a first class customer experience in line with Brand goals.

Responsibilities

  • To provide quality customer service utilising an excellent telephone manner and clear written communication to ensure that all parties are provided with all necessary and relevant information.
  • To maintain and develop successful and professional working relationships with all customers and teams by providing a friendly and effective service at all times.
  • To ensure the customer relationship database (Equalizer) is up to date and concurrent, with all customer communication clearly logged and any outstanding actions task listed. Any enquiries logged and full client contact details entered.
  • To provide full administrative support to our contact centre advisors for any amendments, changes and paperwork regarding bookings.
  • To ensure third party reservations which are managed by the sales team are correctly keyed onto the system and that request bookings are serviced immediately (within 24hours) in line with our service level agreements.
  • To load and reconcile credited awards from charities and other partners so that the contact centre team are able to effectively process all booking enquiries
  • To keep the central knowledge systems up to date by co-ordinating information from all departments on any changes and updates that may be happening.
  • To monitor the automatic payment collection system and contact customers directly, where necessary, to ensure all details are current.
  • To support promotional newspaper and any other third party bookings as required including loading details onto the booking system and sending confirmations for these.
  • To support the commercial team in ensuring that free sell and allocation information is clearly communicated to and understood by all operators.
  • To work with the credit control team to ensure that bookings are loaded at the correct value, with the correct discounts and payment deadlines. To ensure that invoices and confirmations are sent when required and accounts are cleared within the contractual time deadlines.
  • To attend meetings with partners and/or visits to park as required.
  • To ensure that parks are aware of all our customers' requirements and that they are aware of Bourne Leisure's contractual obligations with partners from all source.
  • To demonstrate a thorough knowledge of all aspects of the Bourne Leisure operation and have a detailed knowledge of the Haven Holidays product.
  • To support all other areas of the business and complete any other tasks as necessary.

Our ideal candidate will be highly organised, proactive and structured in their approach to work and be confident in communicating with a wide range of team members

The benefits of working with us:

  • Free use of many of the Park facilities and discounts off our food and retail outlets.
  • Discounted Bourne Leisure holidays for you, your family and friends.
  • Reward and recognition schemes including long service and team member of the month.
  • Externally recognised qualifications to give you the opportunity to develop and progress.

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