Hall Porter / Concierge Team - Luton Hoo Hotel - St. Albans, Hitchin

Luton Hoo, Bedfordshire, now has an exciting opportunity available for a

Hall Porter

to join our Front of House team.

Hall Porter Overview

We are looking for exceptional individuals who are passionate about providing first class customer service to exceed our guests’ expectations.  The Hall Porter position is based within the Front of House team and you will find yourself in the front-line dealing with the guests when they arrive at the hotel. You shall be required to assist them with their luggage and ensure that they are made comfortable during their stay. You will be on hand to answer any guest queries and provide guests with information such as local restaurants, local tourism and transport needs from a train to a chauffer-driven car. This is a very customer focused position and will require you to think on your feet.  As an Investors In People accredited employer, Elite Hotels offer a wide range of benefits to our employees to ensuring they are happy and well rewarded. Along with excellent training, development and progression opportunities
 

Attributes/Experience

Hotel experience would be beneficial, however full training will be given.
Excellent customer service skills.
Knowledge of the local area would be desirable.

Must have a full, clean UK driving license held for over 2 years.

Benefits:

• The opportunity to work in one of the country’s foremost heritage hotels.
• You will be working in one of the AA’s Top 200 Hotels in the UK  and Ireland and  proud members of Small Luxury Hotels of the World and Condé Nast Johansens.
• You will earn a share in the Company Gratuities scheme which is performance driven by you and your colleagues.
• We have an Employee Assistance programme managed by Hospitality Action to help you navigate through life’s difficulties.
• There are a range of flexible benefits to help you manage your lifestyle including live in accommodation for some positions.
• We operate a childcare voucher scheme offering tax and NI relief when paying a registered childcare provider.
• Our reward and recognition scheme (GEM’s – see more information on our careers website) has been highly praised during our Investors in People accreditation.
• At Elite Hotels, we offer fantastic Company discounts and reduced rates for employees and family members across all four of our stunning hotels in beautiful locations.
• Company personal contributory pension scheme .
• Meals on duty compliments of the Chef.
• Quality uniforms provided and laundered.
• Free car parking.
• Staff Accomodation.

About us:-

Luton Hoo, one of the country’s finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland.  Excellent transport links mean we are only 30 minutes by train from St Pancras, a 10 minute drive to Luton Airport and 5 minutes from the M1.

 With our 2 rosette Wernher Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school.

We are looking for exceptional individuals who are passionate about providing first class customer service to exceed our guests’ expectations.