Guest Relations Administator
- Employer
- Elite Hotels
- Location
- Luton
- Salary
- Market related
- Closing date
- 14 Apr 2018
View more
- Sector
- Financial & Support jobs, Administrator, Customer Service
- Job Type
- Full Time
New opportunity not to be missed! Luton Hoo Hotel Golf & Spa have an exciting opportunity for a dedicated and enthusiastic Guest Relations Administrator to join our growing team. You will receive a competitive salary, plus excellent benefits.
Luton Hoo Hotel Golf & Spa is one of the country's finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland. With our 2 rosette Wernher Restaurant and award winning Adam's Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about
The Guest Relations Administrator role:
We are looking for administrator to support two senior managers with their daily operations. A large part of the role is guest relations and experience in this area is essential. Other tasks include, data entry, general administration and dealing with internal customers.
You must have experience in a previous administration role, ideally gained within a Hospitality environment, although this is not essential. You will be able to use MS Office to a good standard and be proficient in excel. You will have excellent verbal and written communication skills. You will need to be methodical, organized and be able to work with paper-based and IT systems. Attention to detail is key and accuracy in inputting data is essential.
You will have good planning and prioritising skills in order to support the department.
Hours are negotiable, generally 30 to 40 per week, Monday to Friday.
Benefits:
As a people focused Investor In People Company we offer a great range of benefits to the successful candidate, including:
- Free meals on duty.
- Uniform provided.
- Company personal contributory pension scheme.
- Excellent staff rate of £50 Bed & Breakfast in any of the four Elite Hotels, subject to availability.
- An attractive room rate for friends and family with a 50% discount off our selling price.
- 30% discount on food, drinks and treatments.
- A share in the Company Gratuities scheme.
- An Employee Assistance program managed by Hospitality Action, including a free confidential counselling help line.
- A childcare voucher scheme.
- Staff Christmas party.
- Free Car Parking.
- Discounted stays with Small Luxury Hotels Of The World.
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