Skip to main content

This job has expired

Reception Manager - Basingstoke

Employer
Elite Hotels
Location
Basingstoke, Hampshire
Salary
Competitive
Closing date
14 Apr 2018

View more

New opportunity not to be missed!

 

Tylney Hall Hotel have an exciting opportunity for a friendly and enthusiastic Reception Manager to join our growing team. You will receive a competitive salary, plus excellent benefits.

 

Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious parkland and boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include spa treatment rooms and leisure facilities including both an indoor and an outdoor pool and banqueting facilities which are second to none.

 

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

 

 

The Reception Manager Role:

 

The Reception Manager will manage our busy Reception Team. The Receptionists at Tylney Hall are second to none and aim to give the most hospitable welcome in the UK! They are at the hub of the hotel and communicate information to staff and guests whilst always maintaining the highest level of discretion. Roles include preparing accommodation and meal bills accurately for the guests and ensuring that the system balances at the end of your shift. You will need to be immaculately presented and will be able to adapt to requests and situations as they arise. One of the most important skills a Reception Manager needs at Tylney Hall is to be calm under pressure and to be able to multi-task. Another key skill is to be able to provide good local knowledge as well as information on the hotel and our facilities to our guests and visitors alike.

 

Department Managers in our hotel need to be accountable for the Hospitality and Service offered to every single guest and visitor by themselves and by their staff. Our Managers need to be commercially and financially aware and able to influence the 'bottom line' figures. Managers at Tylney Hall need to communicate and plan effectively with all other departments on a two way basis ensuring that the service is seemless in the guests' eyes. Of course, we expect all of our Managers to have an understanding of our legal responsibilities relating to; health and safety and fire regulations just to mention a few......and lastly, we encourage our Managers to treat their staff in a way that will allow them to grow, be involved in the business, develop as an individual, and achieve their full potential.

 


The Reception Manager will:

 

  • Be a highly organised individual who is happy to work a flexible rota - this area of the hotel is open every day of the week for long hours. The rota is 5 days out of 7 and made of mostly early and late shifts. The role will involve working at week ends and on bank holidays.
  • Have a high command of written and verbal English is crucial.
  • Have a proven guest service skills are essential as well as being extremely well presented.
  • Have experience in Reception work (ideally hotel) and leading a team of at least 3 people is essential.
  • Have their own transport as we are in a rural location.

 

Benefits:

 

As a people focused Investor In People Company we offer a great range of benefits to the successful candidate, including:

 

  • Free meals on duty.
  • Uniform provided.
  • Company personal contributory pension scheme.
  • Excellent staff rate of £50 Bed & Breakfast in any of the four Elite Hotels, subject to availability.
  • An attractive room rate for family with a 50% discount off our selling price.
  • 30% discount on food, drinks and treatments.
  • A share in the Company Gratuities scheme.
  • An Employee Assistance program managed by Hospitality Action, including a free confidential counselling help line.
  • Staff Christmas party.
  • Free Car Parking.
  • Discounted stays with Small Luxury Hotels of the World.
  • Private Healthcare *T's & C's apply.

 

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert