Housekeeping Team Member - Birmingham
- Employer
- Staycity Aparthotels
- Location
- Birmingham, West Midlands
- Salary
- £7.50 per hour
- Closing date
- 12 Apr 2018
View more
- Sector
- Hotel jobs, Housekeeper, Housekeeping & Maintenance, Room Attendant
- Job Type
- Part Time
Housekeeping Team Member - Birmingham Jewellery Quarter
Part time / 20 hours
At least 1 year previous experience in hotel housekeeping required, English required on basic level
Reporting to the Housekeeping team leader/manager, part of the housekeeping team providing efficient, prompt, and outstanding guest service to all of Staycity’s guests on arrival and throughout their stay. To promote a positive image of the property to guests and be pleasant, honest, friendly and should also be able to address guest requests and problems.
Salary - £7.50 per hour
Customer Satisfaction & Expectation
- Maintain develop and exceed guest satisfaction
- Initiate and maintain rapport with customers
- Assist with complaints were possible and resolve in conjunction with the Front Office/Operations Manager and /or General manager
- Addresses and resolves questions or problems relating to guest queries
Housekeeping
- To clean and prepare the apartments in line with Housekeeping SOPs and productivity guidelines.
- To maintain a professional image at all times.
- To ensure security and privacy of guests and their possessions.
- To deliver and collect any items requested/used by guests and permitted by line manager.
- Accepts flexible work schedule necessary for uninterrupted service to Staycity operations
- Accepts any tasks as required by your line manager for uninterrupted Staycity operations
- Maintains own work area and maintains clean, tidy and in a safe manner; reports defective materials and equipment to appropriate person within the operation
- Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
Health and Safety
- Ensure that all potential and real hazards are reported and reduced immediately
- Is well updated on and possesses solid knowledge of the following:
- Staycity fire, bomb and emergency procedures
- Staycity health and safety policies and procedures
- Ensures the safety of people and property within the premises by applying Staycity regulations and adhering to existing laws and regulations
Information
- Attend team meetings as required
- Communicates effectively with customers, colleagues and managers.
- Ensures guest satisfaction by attending to their requests and enquires courteously and efficiently
- Accepts flexible work schedule necessary for uninterrupted service to Staycity operations
- Accepts any tasks as required by your line manager for uninterrupted Staycity operations and to support teamwork as per business requirements
- Maintains own work area clean, tidy and in a safe manner; reports defective materials and equipment to appropriate person within the operation
- Continuously seeks to endeavour and improve the department’s efficient operation and knowledge of own job function
- Is well updated on and possesses solid knowledge of Staycity facilities, standards of operation, and brand and departmental procedures.
Person Specification
- have previous experience working in a similar environment
- be able to work in a busy environment while keeping calm and courteous under pressure
- have enthusiasm
- have previous computer knowledge, e-mail, and word
- be a good communicator
- be keen to learn
- enjoys meeting targets and working within a team
- be a good communicator
- be customer focused at all times
- be quality driven
- be able to multi-task
- be actively keen to enhance their personal development
- be able to uphold standards
- be pro-active
Hours of Work:
It is anticipated that the successful candidate will be required to work shifts covering weekends
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