Guest Services Assistant - The Manor House and Golf Club

As a Guest Services Assistant, you are responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.

Role Responsibility

The role will be responsible for

• Providing an exceptional sense of arrival at check-in and the fondest of farewells at check-out and for all non-residential hotel guests
• Escorting all guests to their bedrooms and conduct a room and hotel orientation to the correct standard. Assist with luggage and valet parking
• Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events
• Ensuring billing accuracy
• Switchboard
• Guest Services administrative tasks

The Ideal Candidate

Our successful candidate will have

• Passion for delivering excellent customer service
• The ability to work under pressure and to multi task
• Immaculate presentation and grooming
• Strong communication skills
• Confidence and initiative
• Computer literacy
• A clear, friendly and professional telephone manner

Package Description

Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;

• Competitive salary
• Uniform
• Complimentary meals whilst on duty
• Complimentary car parking
• Discounted room nights across all Exclusive Hotels and Venues
• Discounts on food and beverage across all Exclusive properties

About the Company

Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.