Customer Relations Advisor - London
Our Customer Relations Advisors are the first Fusion team members that our customers and members meet. First impressions are important and as a Customer Relations Advisor, you are responsible for providing a warm welcome to each customer, proactively driving membership sales, providing accurate information, swiftly processing transactions and ensuring the reception area is managed effectively and efficiently. Sometimes customers are unhappy about something, and you will need to be able to handle complaints in a sensitive, prompt and polite manner.
We are passionate about delivering the best customer service and getting your community active. Every Fusion team member plays their part, working within a diverse and dynamic team in a fast paced environment.
The successful Customer Relations Advisors will have:
- Experience of delivering first class customer service in a target driven sales environment
- Excellent verbal communication skills, including the ability to influence and persuade.
- Intermediate Microsoft Office Skills
- Good numerical and written skills
If you are looking to start or further your career in leisure, with a growing and dynamic company that makes a positive impact on the community, then we want to hear from you.
The benefits you may enjoy as a Fusion team member include:
- 22 days' holiday plus 8 bank holidays (pro rata)
- Gym membership
- Personal mobile phone discount
- Pension Scheme
- Eye test (DSE users)
- Childcare vouchers
- Cycle to work scheme
- Sick pay
- And more.
In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.
Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.