Marriott Hotels

Assistant Food and Beverage Services Manager (Maternity Leave Cover) - Preston

Assistant Food and Beverage Services Manager (Maternity Leave Cover) - Preston

Posting Date Feb 5, 2018
Job Number 18000CSX
Job Category Food and Beverage & Culinary
Location Preston Marriott Hotel, Preston, Lancashire
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.
JOB SUMMARY This position is accountable for all food and beverage operations, including all Dining and beverage options, Conference and Events, and Room service. This role reports directly to the F&B Services ManagerJOB FAMILY CORE WORK ACTIVITIES
  • Demonstrating Leadership - Utilizing interpersonal and communication skills to supervise, influence, and encourage others; demonstrates honesty/integrity; and leads by example.
  • Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
  • Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and coaching
  • Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
  • Supervising Associates - Supervising and Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
  • Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
  • Training and Teaching Others - Identifying educational needs of others, developing informal training programs or classes, and teaching or instructing others.
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Maintaining Productivity Levels - Ensuring and maintaining the productivity level of associates.
JOB SPECIFIC TASKS
  • Oversees F&B supervisors and associates.
  • Responds quickly and proactively to guest's concerns.
  • Utilizes budgets to understand financial objectives.
  • Provides excellent customer service.
  • Sets service expectations for all guests and associates
  • Ensures effective departmental communication and information systems through logs, department meetings and hotel meetings.
  • Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Develops action plans focused on improving Guest Satisfaction, AES, revenue and profitability
  • Oversees Food and Beverage Services Operations.
  • Participates in key decisions for department with the F and B services Manager
  • Sets clear expectations with associates and ensures that appropriate rewards are given if expectations are exceeded.
  • Provides proactive coaching and counseling to team members.
  • Responds quickly and proactively to associate's concerns.
  • Understands and leads the brand's service culture.
  • Ensures that all associates and supervisors understand the brand's service culture and how to execute this within their role.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Complies with all company accounting procedures.
  • Ensures staff understands local and national liquor licensing legislation.
  • Monitors alcohol beverage service in compliance with local laws.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on overall satisfaction.
  • Ensures associates receive on-going training to understand guest expectations.
  • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
  • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
  • Maintains cleanliness and sanitation standards in all operational areas including stores.
  • Acts as the guest service role model for the department, set a good example of excellent customer service and creates a positive atmosphere for guests
  • Assists servers and hosts on the floor during meal periods and high demand times.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
  • Supports the performance reviews process and regular rap sessions and completes in a timely manner.
  • Promotes both Guarantee of Fair Treatment and Open Door policies to associates
  • Helps to manage department's controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of department's operation on the overall hotel financial goals.
  • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
  • Order and purchase equipment and supplies.
  • Support the F and B services manager in interviewing and hiring associates with the appropriate skills to match the needs of the business.
  • Develop, maintains and reviews a departmental orientation programme for all new associates to ensure that they are trained successfully to carry out the requirements of the job.
CANDIDATE PROFILE Education and Experience
  • Minimum 5 years Food & Beverage Experience required
Skills and Knowledge
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics - Using mathematics to solve problems.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
  • Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
Management Competencies
  • Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
  • Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
  • Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
  • Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
  • Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
  • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
  • High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
  • Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
  • Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
  • Performs other duties as assigned to meet business needs
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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