Spa Receptionist (Full Time) - Manchester
Posting Date Jan 15, 2018
Job Number 18000579
Job Category Spa
Location Worsley Park Marriott Hotel & Country Club, Manchester, Greater Manchester
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Worsley Park Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts.
This highly acclaimed hotel is recognised as one of the leading Hotel & Country Clubs in the North of England. Worsley Park boasts an award winning, championship golf course along with the recently launched Grill in The Park restaurant, offering modern, fresh cuisine in a rustic setting.
Positioned as Manchesters Metropolitan Country Club, Worsley Park attracts a diverse business mix including weddings, large conference and groups, leisure and many sports teams. With great leisure facilities and spacious, well appointed guest rooms, modern food and beverage outlets and meeting spaces with a high focus on culinary excellence.
Worsley Park is located near to Manchester United Football Club, Media City UK, The Trafford Centre and the many cultural, shopping and social attractions of the city centre.
Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Spa receptionists at Marriott Country Club hotels provide a vital role in providing a relaxing spa visit. The ideal candidate should be confident in giving a great first and lasting impression of the health and beauty facility.
A full time, 40 hours per week position
Weekend working is required
Confident use of telephone and electronic booking system to schedule services for individuals, groups and calling guests to confirm scheduled services.
Maintain product and services knowledge to answer questions and upsell.
Update the reservations/cancellations list throughout the day and inform therapists of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
Process guest payments for spa services, obtain payment authorisation as needed and adhere to Marriott cash handling /banking procedure.
Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting.
Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager.
Undertake regular training and development as required
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.