Stoke Park Country Club & Resort

Head Receptionist - Buckinghamshire

13 Mar 2018
10 Apr 2018
Job Type
Full Time

Head Receptionist  - Stoke Park Country Club & Resort

Department: Front of House

An amazing opportunity has arisen for an enthusiastic and motivated Head Receptionist to join the Front of House team at Stoke Park. 

The ideal candidate will be a team player who possesses a positive thinking and confident nature, and strives to provide excellent service at all times in this Receptionist role.

As Head Receptionist you will be a professional and efficient point of contact for all guests and members of Stoke Park and ensure that they receive the highest standard of service and co-operation at all times, whilst ensuring the smooth running of all areas in both Mansion and Pavilion. By interacting with all guests, you will also guarantee a smooth checking-in, rooming and departure of all hotel guests as well as being responsible for checking reservation details and the promotion of our hotel facilities and services.

This role will be 40 hours a week, day shift on a rotating basis to include weekends and bank holidays as per the rota.

Our Company:

As Europe’s leading Five Red Star Hotel, Spa and Country Club, Stoke Park provides a unique combination of the traditions of an exclusive members’ club and the best of today’s sporting, leisure, entertaining and hotel facilities, in one of the most convenient locations in Britain: only 35 minutes from London and 7 miles from London Heathrow.

Required Experience:

  • Excellent attention to detail and organisational skills
  • Strong interpersonal skills, articulate and confident communicator
  • Passion for providing exceptional customer service
  • Be able to work under pressure
  • Fluent level of written and spoken English
  • Impeccable grooming
  • Previous experience within a 4/5 star environment is preferable
  • Basic IT skills with experience of MS Office applications and a working knowledge of Opera or other PMS system is preferable

What we will offer to the successful candidate:

  • Competitive salary
  • Career progression through training and development
  • 20 days paid holiday
  • Free meal whilst on duty
  • Discounted rates on facilities
  • Free use of the Stoke Park gym
  • Uniform

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