Front Office Manager - Meon Valley Marriott Hotel & Country Club, Southampton

Meon Valley Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.

This four star hotel has a focus on culinary excellence and provides staff with extensive, ongoing training and development.  Marriott International is the worlds’ largest hotel company and provides associates with exciting long term career opportunities.

Meon Valley is situated between Southampton and Portsmouth, just a short distance from the M27 motorway in the idyllic Southampton countryside near to Paultons Park, Winchester and more.

At Meon Valley no one day is the same, with an exciting blend of guests and events.  Our hotel is a great place to develop your skills, supporting weddings, prolific golf events, sports teams, signature grill restaurant and extensive leisure facilities.

Job Summary

Meon Valley Marriott Hotel & Country Club is seeking a talented Front Office Manager.  As a department head, the successful candidate will work with managers and associates to successfully execute all front office operations including guest arrival and departure procedures.

Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.  Areas’ of responsibility include Front Desk, Switchboard Operations, Concierge/Guest Services and Gift Shop Retail Services, as applicable. 

MAIN AREAS OF FOCUS

Operations:  Works with Front Office Supervisors and Associates to compliment the overall room operations strategy.  Maintain focus on meeting or exceeding departmental and hotel goals whilst ensuring compliance with Marriott Operating Standards to maintain brand integrity.

Guest Satisfaction:  Ensures services provided by the Front Office staff meet or exceed guest expectations and builds customer loyalty through product and or service excellence.

Human Resources:  Hire, develop and retain a diverse workforce to deliver excellent products and services.  Create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.

Sales and Revenue Management:  Manages the selling strategy to maximize revenue and support the efforts of the Sales team to achieve hotel revenue and market share goals.

Financial Management:  Manages the daily operation of the Front Office to achieve or exceed budget expectations.  Monitors wages and expenses and makes ongoing adjustments as needed to achieve goals.

This position requires previous hotel front office experience and the ability to adopt flexible working patterns.  This includes working evenings, weekends and public holidays.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.