Do you want a career as a Holiday Experience Team Member, working for The Times 4th Best Biggest Company in the UK?

The successful candidate will be a key member of the team and focus on delivering excellent customer service and sales at all times. Their aim is to approach customers with a problem-solving attitude and to treat every customer as an individual.

• Provide a warm and friendly welcome to all our guests and visitors at all times
• Local information - be ready to share your knowledge and experience of the area to help our guests make the most of their holiday time
• Help to give our guests a great start to their holiday during check-in, wow them with a great first impression of the Park team.
• Park knowledge - be able to chat to guests about all the great facilities and activities on Park, and suggest those that the family might enjoy
• Preparation - getting everything ready for our guests to arrive and check-in, making welcome packs, courtesy telephone calls
• Take accurate detail of any maintenance/repairs needed and process straight away so that we can fix it for the guests asap and get it right first time
• Make holiday bookings, give customers help with available options - upgrades/hire goods etc so that they have the most suitable holiday home with everything that they need.
• Do the right thing - if a customer has cause for complaint, let's put it right and make sure that the guests are able to get back to enjoying their holiday.
• Any other duties requested by your Manager

REQUIREMENTS

The ideal candidate will be a dedicated team player, possessing first class customer service skills, a love of working with the public and the ability to work under pressure. They will also have a positive, flexible attitude and be enthusiastic, able to take the initiative and self-motivated. Previous experience within a similar position is desirable but not essential.

Please be aware that the role requires flexibility and includes weekend and some evening work.

CORE COMPETENCIES:

Excellent communication - encourage dialogue, deliver clear message, able to listen to customer

Customer service ethics - discover and respond to customer needs

Building strong customer relations - develop positive relations

Sales focussed - achieving targets, negotiation to close

Results driven

The Benefits of working with us:

• Free use of many of the Park facilities and discounts off our food and retail outlets.
• Discounted Bourne Leisure holidays for you, your family and friends.
• Reward and recognition schemes including long service and team member of the month.
• Externally recognised qualifications to give you the opportunity to develop and progress.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.