Guest Service Executive - Shangri-La Hotel, At The Shard, London

We currently have a vacancy for a Guest Service Executive joining our team.

It takes a very special kind of person to work at Shangri-La: someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

We are diverse, warm and caring but also demanding, dynamic and innovative.

As with every property in the group, Shangri-La Hotel, At The Shard, London, will operate on a simple yet powerful philosophy of Shangri-La hospitality from warm, caring people.

The uniquely Asian view of service at this luxury hotel in London embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of the Shangri-La success.

The Role

The Service Leader – Guest Service Executive, is a key part of the Guest Relations team operations. Providing efficient, courteous professional assistance to guests at the hotel. He/she will additionally welcome and farewell all guests upon arrival and departure from the hotel.

Through planned and proactive collaboration with the Front of House teams on both Ground Floor and Level 35 he/she will take care of all VIP guests and coordinate with all concerned departments to fulfil guest needs and requests, being proactive at all times.

Based at the Ground Floor lobby the Guest Service Executive will be the decision maker and support structure for our Dorr, Bell, Concierge and F&B outlet to ensure decision making at the guest contact point.

Within this the Guest Service Executive will ensure the safety and security of all guest and colleagues and forms a vital connection with our emergency response teams.

Essential Requirements

• Proficiency in written and spoken English and ideally a second language
• 1-2 years Guest Relations/Front of House function in a five star 150+ bedroom hotel
• Be able to lift luggage (possibly heavy items) from and into cars, onto trolleys and into storage in a safe & secure manner
• High Customer Service Orientation
• Good/effective training skills

Person Specification

• Self-starter
• Confident
• Tactful
• Role Model
• Sense of humour

Our proposition to you

In addition to a competitive salary, we also offer an exciting array of benefits:

• Shangri-La Staff Rates at our luxury properties worldwide
• One paid Volunteer Day per year
• Pension contribution
• Personal development via Shangri-La Academy, online Harvard Management programme and other external courses
• Regular social celebrations
• One free duty meal per shift
• Laundering of your uniform free of charge
• Discount in our F&B outlets
• Shard Card and Deal Card (discounts at variety of businesses in the area)
• Cycle to Work
• Childcare Vouchers (if applicable )
• Opportunity to grow and develop with Shangri-La, locally or worldwide

…..to mention only a few!

We believe that with the right attitude, anything is possible at Shangri-La and we will invest heavily in your training, offering a variety of programmes for all levels!

If you wish to be considered for this role, please send us your CV!