Skip to main content

This job has expired

Night Receptionist - Liverpool

Employer
Signature Living
Location
Liverpool, Merseyside
Salary
Competitive
Closing date
13 Mar 2018

Night Receptionist - The Shankly Hotel, Liverpool

RESPONSIBILITIES

The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service

THE JOB ROLE CONSISTS OF

To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

To deal with guest requests to ensure a comfortable and pleasant stay.

To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

To be responsible for accurate and efficient accounts and guest billing processes.

To assist in keeping the hotel reception area clean and tidy at all times.

To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

To ensure that all reservations and cancellations are processed efficiently.

To keep up to date with room prices and special offers to provide accurate information to guests.

To report any maintenance, breakage or cleanliness problems to the relevant manager.

To administer the general petty cash system and float in an accurate manner.

To undertake all training as required (eg, first aid, health and safety, customer service).

To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

THE IDEAL CANDIDATE WILL HAVE

Attention to detail

A friendly and welcoming approach

High standards of dress and presentation

Ability to remain calm during difficult situations or in a very busy environment

The ability to work unsupervised

Excellent interpersonal skills, including a pleasant telephone manner

Good administrative skills and the ability to use email and booking systems

Good team working skills.

DESIRABLE BUT NOT ESSENTIAL SKILLS INCLUDE

Previous experience in hospitality

Previous experience in Health & Safety, First Aid etc.,

Job Type: Full-time

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert