Events Co-ordinator - Newbury

Events Co-ordinator - Vineyard Hotel

Located in Newbury, Berkshire, just off junction 13 on the M4 and 55 minutes away from London by train, The Vineyard is a 5 red star hotel. Its name originates from the owner’s vineyard in California. With 49 luxurious bedrooms and suites, 4 meeting rooms and one of the most relaxing spas in the country, The Vineyard is also renowned for its gastronomy and wine, boasting over 30,000 bottles in its wine cellars, 3,000 bins and over 100 wines by the glass.

As an award winning employer, we believe that investment in each and every one of our staff members is key to the success of our business and happiness of our customers.  As an employer, The Vineyard Group offers support, training and development opportunities to help your career flourish. The Vineyard is a 5* Hotel, Restaurant and Spa, we work to support, understand and respect each other and our guests whilst providing an excellent standard in everything we do.

We are currently recruiting for an Events Co-ordinator to join our Events team on a full time, permanent contract, working 40 hours per week, 5 out of 7 days, as a 365 day business you may be required to work evenings/weekends/bank holidays.

We are looking for an Events Co-ordinator who is dedicated, hard working, polite and customer focused individual who possesses excellent communication skills with strong spoken and written English skills.

Summary of role:
To process and convert enquiries via telephone and e-mail to maximise sales.

To process the confirmed bookings from contract to the arrival of the booking ensuring all information has been presented to the relevant departments.

MAIN RESPONSIBILITIES:

• To process event enquiries at the current rates and upsell where appropriate.
• To be fully conversant with Hart (training provided), or any other computerised systems installed by the Company.
• To respond to enquiries via telephone/email within the same working day.
• To chase provisional bookings to obtain written confirmation.
• To send accurate contracts and liaising with the contact to ensure they are signed within appropriate deadline.
• To chase all enquiries/brochure requests and ensure that they are followed up within 3 days.
• To negotiate rates in line with the strategy set by the Hotel Sales Manager.
• To follow up enquiries and record new business enquiries taken and turned away.
• Keep all departments within the hotel up to date with any amendments/re-issues, new bookings and cancellations to the function sheets once they have been issued.
• To liaise with reception on billing procedures and accounting details for events.
• To liaise with reservations on rooming lists.
• To ensure that credit facilities have been set up or third party authorisation forms completed where needed.
• To arrange and provide additional requirements for clients when requested liaising with third party companies where required.
•  To identify a potential sales lead and pass them to the Business Development Team.
• To maintain a relationship with agencies to ensure enquiries are received.
• To conduct show rounds to the correct standard as and when necessary within the hotel.
• To be familiar with competitor hotels within the area.  Visit regularly where appropriate.
•  To maintain an ordered and efficient work environment.
• To be fully aware and comply with all fire, health and safety and hygiene regulations.
• Any other reasonable tasks as requested.
• To ensure all statutory training is carried out and up to date.
• Monitor and Maintain good Hygiene and presentation standards at all times.
• To abide by Health and Safety Regulations as required by Law

In order to be successful in this role as an Events Co-ordinator, you will need to have great experience in customer facing roles, preferably within a 4/5* Hotel environment.

Benefits Package:

In return we offer the successful Events Co-ordinator a very competitive salary as well as a market leading benefits package including:

• Skills and Career Development opportunities
• Employee recognition rewards
• New employee referral scheme
• Staff uniforms including cleaning
• Meals whilst on duty
• Holiday allowance starting at 28 days (including bank holidays)

To be considered for this position please apply by clicking on the ‘Apply online’ button below outlining why you’re our ideal Events Co-ordinator.