Housekeeping Supervisor - London

Housekeeping Supervisor - Kensington, London

We are looking for a talented and experienced individual to join our Housekeeping team in the capacity of Housekeeping Supervisor working 5 days of 7 including weekends and occasional evening shifts. Hours of work will be between 07.00-15.30 and 13.30-22.00.

If you feel you have what it takes to be a part of our unique team, have a passion for going that extra mile and have exceptional experience, then we want to hear from you!

Role Overview: your role as Housekeeping Supervisor will be to assist the Executive Housekeeper in the service of housekeeping through a friendly and professional attitude that projects a favourable image of The Ampersand Hotel.

Main Responsibilities:

• Assist with maintaining appearance and operations of the housekeeping department in accordance with policies, standards and guidelines established by the hotel.

• Ensure all linen closets are neat, cleaned and fully equipped.
• Maintain the appearance and cleanliness of the service areas.
• Inspect all assigned rooms for cleanliness and maintenance, includes check out, vacant and stay over rooms.
• Oversee all work performance of Room Attendants & Porters and public area attendants.
• Maintain inspection records on a daily basis includes Room Attendant worksheets, guestroom status and maintenance issues as well as minibar item consumed, lost property found,
• Ensure supervision of use and care of equipment, linen, cleaning and guest room supplies.
• Report to Executive Housekeeper any loss or damage of furniture or equipment
• Maintain effective communication and work as a team to achieve satisfaction for your internal and external customers.
• Ensure accurate update of status of guestrooms to the Front Office department.
• Report maintenance issues that require immediate attention to Engineering.
• Handover any rooms that need follow up and communicate issues at end of shift.
• Ensure back of house areas are tidy and presentable
• Ensure all guest rooms, public areas and back of house areas are presented to the standards laid out by the Executive Housekeeper
• Ensures all directions are followed out at the request of any level of Senior Management.

Personal/professional specification:

• Previous experience in a similar role ideally gained in a 4/5* environment is essential
• Professional & customer focused
• Excellent communication skills (verbal & written)
• Able to work within a team and on own initiative
• Takes ownership for his/her work
• An eye for detail

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.

About Us

With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart.

We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist.

The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.

The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport.

• Winner of the Best Medium Independent Hotel Employer in Hospitality 2013 in England & Wales
• Placed 9th in the Top 50 Employers 2013 in Hospitality in England & Wales