Guest Services Assistant - London

Guest Services Assistant - The Bloomsbury Hotel, London

At The Doyle Collection we are leaders in developing and setting standards of excellence in the luxury sector of the hotel industry, one of the world's most dynamic and successful industries. A select group of urban havens in five major cities throughout Ireland, the UK and the USA, The Doyle Collection employs over one thousand of the most skilled, professional and dedicated people that the industry has to offer. Our hotels inhabit the most fashionable quarters of the most sought-after cities, and each one is a unique reflection of its setting.  We understand that every Guest is unique and our team strives to create individual moments of warmth and acknowledgement for our business and leisure travellers.  Each member of The Doyle Collection team is an ambassador of our brand values: Generosity, Personal and Belonging.

The Bloomsbury Hotel now has an excellent opportunity available for a Guest Services Assistant to join our front of house team.

Purpose:
To ensure the efficient and smooth running of the guest services / front office department, dealing with guest requests in a professional and timely manner.

Key Responsibilities:

• Ensure all guest requests and enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
• To answer all incoming calls and transfer to the relevant department or take a message in their absence.
• Ensure all requests are recorded and actioned in accordance with company policy and in an efficient and courteous manner.
• To be aware at all times of current business targets and to focus at all times on achieving these targets.
• Deal with guest requests in a friendly and efficient manner ensuring guest satisfaction at all times.
• Assist in the smooth running of the Guest services department

The ideal candidate for this position:

• Must be courteous and focused on providing a consistently high standard of customer service
• Must have an excellent telephone manner
• Must be standards driven and detail-orientated
• Must have the ability to multi-task in fast-paced environment
• Must have a good command of the English Language
• Should be flexible with regards to hours
• Should have excellent self-presentation
• Should have previous experience in similar role

Benefits package:

• Competitive salary
• Meals on Duty
• Provision and laundry of uniform
• Discounted Health Insurance
• Employee Discounts
• Educational Support
• Employee Recognition Awards