Receptionist - London

Receptionist - The Bloomsbury Hotel, London

At The Doyle Collection we are leaders in developing and setting standards of excellence in the luxury sector of the hotel industry, one of the world's most dynamic and successful industries. A select group of urban havens in five major cities throughout Ireland, the UK and the USA, The Doyle Collection employs over one thousand of the most skilled, professional and dedicated people that the industry has to offer. Our hotels inhabit the most fashionable quarters of the most sought-after cities, and each one is a unique reflection of its setting.  We understand that every Guest is unique and our team strives to create individual moments of warmth and acknowledgement for our business and leisure travellers.  Each member of The Doyle Collection team is an ambassador of our brand values: Generosity, Personal and Belonging.

The Bloomsbury Hotel now has an exciting opportunity for a  Receptionist  to join our team.

Purpose

To serve guests in a friendly and efficient manner, ensuring that the guest receives a memorable stay at the hotel.

Assist in the smooth running of the front of house and guest services departments, ensuring that all tasks are completed to standard in a timely fashion.

Key Responsibilities:

• To be familiar with the day's business, including arrivals, departures, special requests,etc.
• To deal with all guest requests in a timely and professional manner, finding operational solutions to all guest challenges and escalating where necessary to the Night Manager /Duty Manager.
• To assist with emergency procedures as required including fire prevention and alarm reaction when required.
• To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).
• To offer guest services such as wake up call, newspaper, assistance with luggage etc.upon check-in.
• Communicate hotel services to guests, i.e. opening and closing times and Food & Beverage outlets, advise what amenities are available e.g. bar, dinner, snacks, etc.
• Handle all guest enquiries and complaints in a professional manner.
• Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
• To assist in the smooth running of the front office desk during your shift.

The ideal candidate for this position:

• Must be courteous and focused on providing a consistently high standard of customer service
• Must be standards driven and detail-orientated
• Must have the ability to multi-task in fast-paced environment
• Must be flexible with regards to hours
• Must have a good command of the English Language
• Must have excellent self-presentation
• Should have previous experience in similar role
• Should have experience using Opera or similar reservations system

Benefits package:

• Competitive salary
• Provision and laundry of uniform
• Pension Scheme
• Employee Discounts
• Educational Support
• Employee Recognition Awards