Guest Services Associate​ - Celtic Manor Resort, Newport

We are looking to recruit a team of Guest Services Associates to join the Guest Services Team.

As a Guest Services Associate, you would be required to have extensive knowledge of the Resort and the services provided by every outlet and consistently provide a high level of service to all guests and colleagues. The role is based back of house, with our primary methods of communication being phone and email. As part of the Rooms Division we have a front of house attitude to everything we do to ensure the guest experience we offer our guests is 5*. The primary objective for the role holder is to greet all guests in a friendly and helpful manner and ensuring a personalised service is delivered at all times.

The successful candidate must have a friendly personality, excellent grooming standards, be organised and have impeccable communications skills. You will be confident, guest focused and have strong computer skills, ideally you will have previous telephone experience.

Job Duties include but are not limited to:

• Completing all daily and weekly tasks promptly and to department standard
• Delivering exceptional guest service to both internal and external guests
• Maximising Resort revenue at all times and stay abreast of all special offers and Resort events
• Answering the telephone promptly, courteously and using the correct standard greeting
• Keeping self-informed of all important notices regarding the business within the resort
• Responsible for escalating any guest feedback to the Guest Services Supervisor or Guest Services Manager immediately, providing full detail
• Establishing and maintaining effective and positive relationships with your own team as well as with other departments.

If you feel this is the job for you then we look forward to hearing from you!

Hours of Work: 5 days out of 7

37.5 hours per week, 6-10 hours per day between the hours of 7:00am to 11:00pm

Rate of Pay: £8.30 per hour