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Guest Services Team Member - Minehead

Employer
Butlins
Location
Minehead, Somerset
Salary
NMW/NLW
Closing date
26 Feb 2018

Purpose of the role:

The Guest Services Department are looking for Team Members that can give that extra bit of sparkle to our guests holiday. You will be working alongside the Guest Services Team as an Advisor, delivering exceptional customer service and being part of a team that ensures our guests leave with a magical holiday experience.

Key responsibilities and duties include

  • Dealing with any Guests queries where you will provide Resort knowledge which will include opening and closing times of venues. And product knowledge.
  • Resolving any problems using exceptional customer service skills.
  • Liaising with various departments regarding any issues that may arise e.g. Accommodation queries, Food and beverage queries.
  • Some administration duties including filing, photocopying etc
  • Preparing our Guests Welcome Packs.
  • Working in one of the satellite venues, checking guests in, or welcoming guests through the day visitor entrance.

Requirements

The ideal candidate should

  • Have good communication skills
  • Be a committed Team Player including being flexible and enthusiastic.
  • Be passionate about delivering exceptional Customer Service.
  • Have a problem solving attitude.
  • Be confident to work on own initiative as necessary.
  • Have excellent computer skills

Benefits include

  • Subsidised Team Bistro
  • Many of the Resorts facilities can be used for free
  • Free Laundrette
  • Holiday discounts for immediate family
  • Plus many more!

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