Ice Rink Receptionist - London

The Ice Rink Receptionist will welcome visitors and guests to Alexandra Palace Ice Rink and deliver excellent customer service in support of ice rink operations.

This is a part time position working 2 days from 7.

Key duties and responsibilities

1. Process customer payments for public sessions - 40%
2. Provide an exemplary front of house function by assisting customer with all enquiries - 40%
3. Handle birthday party and group bookings from initial enquiry through to event delivery - 10%
4. Maintain a clean and tidy work environment - 5%
5. Support the ice rink operations team with ad hoc duties - 5%

Person Specification

Essential

• Educated to GCSE level with A-C in Maths and English or equivalent
• Experience of working directly with customers
• Confident using Microsoft Office including Word and Outlook
• Good attention to detail
• Excellent written and verbal communication skills with the ability to speak confidently to a variety of customers
• Reliable
• Punctual
• Available to work occasional bank holidays, weekends and evenings on a shift rota

Desirable

• Experience handling cash
• Experience using a booking system
• Experience working in a leisure venue
• Knowledge of Alexandra Park and Palace's operations and events
• Understanding of health and safety procedures

This is not an exhaustive list. Please see the job pack for further details and how to apply.