Operations Duty Manager - London

Operations Duty Manager - London

We are currently recruiting for an Operations Duty Manager - Nights to join the team at our stunning hotel. 

It will be your responsibility as Operations Duty Manager - Nights, to oversee the operation of the Hotel from evening through to morning. To be successful as an Operations Duty Manager with Firmdale Hotels, you need to be ambitious and flexible to adapt to a variety of scenarios across the breadth of the business which encompasses Events, Food & Beverage, Front Office, Housekeeping and the Kitchen.

Main Duties:

• Monitor our service standards
• Responsible for the security of the hotel during the night
• Conduct regular health and safety checks
• Deliver and maintain the exceptional levels of customer service
• Establish strong professional relationships with guests
• Support all departments as needed
• Run night audits and produce nightly reports for the senior managers (not daily)

Skills:

• Previous experience as a Reception Manager or Head of Department level within a 5* hotel
• Excellent communication skills
• Superb attention to detail and driven by delivering exceptional standards
• Strong leadership and motivational skills
• Resilience and drive to get things right first time
• Previous knowledge of Micros and Opera is desirable

Hours required:

As an Operations Duty Manager - Nights, you will work full time hours as required by the operation, where some weekends will be required.

To apply for the role of Operations Duty Manager - Nights:

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Why Firmdale Hotels?

Firmdale Hotels is an award winning hotel group with 8 luxury boutique hotels in London and 1 in New York. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year.

Quality is what we are all about at Firmdale and that’s from our individually designed bedrooms containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow.

Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognised for your individual contribution then this is the company for you.

Due to the large number of applications we receive we are unable to respond to all applicants individually. Your CV will be considered over the next 5 working days. If you do not hear from us by this time, your application has been unsuccessful on this occasion.