British Airways

Customer Service Representative (Spanish Speaking) - Heathrow

London Heathrow Airport, Hounslow
£19,141 plus Shift Pay
16 Feb 2018
16 Mar 2018
Job Type
Full Time

Customer Service Representative (Spanish Speaking) - Heathrow Airport

Be you. Be British Airways

To be a Customer Service Representative for British Airways, you don’t just need to enjoy interacting with all kinds of people, you’ll need to be organised, flexible, determined but above all diplomatic. You’re one of those people that is calmness personified, that just thrives under pressure. You’ll love giving our customers a high-quality experience on the ground that matches the one in the air.

If that’s you, then you might just be British Airways.

You will

Deliver world class customer service in an ever-changing and fast-paced operational environment. Hosting and welcoming customers throughout the ground customer journey, you’ll provide full service check-in and help them with self-service systems and luggage drop, resolving any problems efficiently. You’ll also supervise embarking and disembarking procedures, overseeing security processes (visas, passports, ESTA etc.)

You’ll be

Resilient in the face of difficulty, able to adapt to changing circumstances and customise your interaction to the individual. Working to tight timescales and technologically-savvy, you’ll use your initiative to get things right for our customers and anticipate potential challenges.

You’ll have

A strong customer focus and a positive, team-orientated attitude. Fluent in both Spanish and English. Have a good standard of numeracy and strong verbal/written communication skills.

You’ll get

The buzz of working in an exciting, fast-paced environment, underpinned by world class training and fantastic development opportunities – all while looking the part in a Julian MacDonald uniform. That’s not to mention the competitive salary and shift allowances.

At British Airways, our top priority is the safety and security of our customers and colleagues. Due to airport security, we have to make sure all candidates meet our strict referencing criteria. We’ll be here to guide and support you throughout the entire referencing process.

British Airways is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.

Apply now!

#BritishAirways are looking for permanent, full-time Spanish-speaking Customer Service Representatives to deliver a high-quality passenger experience on the ground that matches the one in the air. Apply now!

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