Group Meeting and Events Sales, Malmaison Hotel Du Vin, Birmingham

So, let’s cut to the chase… are you looking for a change? Wanting to make your mark? Keen to mix business with pleasure? Think differently and don’t settle for anything less than the best? Well it would appear this may be your lucky day! We are looking for a new team member to join our central sales office in Birmingham. As a Groups Meetings & Events Sales Agent, you’ll be working on behalf of the 33 Malmaison and Hotel du Vin properties we currently have across the UK. From talking to customers and handling enquiries to maximising conversion and showcasing our fabulous hotels and services. Making great experiences happen for our guests will be your top priority, doing whatever you can to ensure they get the top-notch service they deserve, every time.

You will (ideally!) have…

• a background in a customer services role (6 months or more would be great)
• a natural enthusiasm for customer service
• lashings of confidence when speaking to customers on the phone
• great attention for detail and a passion for customer care
• a hunger to succeed and meet targets
• be great at problem solving; using your initiative to head off complaints before they arise and communicating with the our management team, to ensure everything runs without a hitch
• be able to find your way around a computer goes without saying, along with good listening skills as well

What you’ll get in return…

• a performance based bonus scheme of 5%
• a bespoke incentives and rewards scheme
• a comprehensive training programme, to teach you everything you need to know, as well as ongoing on the job training to help you continuously improve and hone your skills
• a clearly defined career pathway… we’re proud to say that 75% of our managers are home grown!
• a range of flexible benefits, including high street discounts, child care vouchers, F&B discounts and more.
• lots of fun initiatives for you get involved in, including Monthly Employee Appreciation Days

Interested? Want to find out more?

Click Apply Now