Membership Administrator | Leicestershire
- Employer
- Everyone Active
- Location
- Hinckley, Leicestershire
- Salary
- Competitive
- Closing date
- 15 Mar 2018
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Job Details
Membership Administrator - SLM Head Office, Hinckley
Full time - Competitive salary
Monday - Friday shifts between 9am - 5pm
The role involves all aspects of membership processing on MRM+2 and liaising with sites and customers regarding those memberships.
Your main duties would be:
- Process membership instructions, changes and cancellations in an accurate and organised manner meeting monthly deadlines to ensure the integrity of the direct debit income collection
- Ensure all documentation of processes is up to date, streamlined and relevant, adhering to Service Level Agreements
- Deal promptly with both incoming customer and leisure centre queries regarding all aspects of membership and administration providing excellent customer service and resolution
- Provide advice and training to our centres in relation to all membership processes
- Use internal software systems including our main membership database; Join@Home; Helpdesk and our Everyone Active Website including Live Chat services - Assist in regular data cleansing to optimize system efficiencies taking on board any new technologies
- Adhere to all current legislation
We would like to hear from you if you have:
- Good knowledge of Microsoft Office package, MRM+2 an advantage
- Excellent communication skills, time management and attention to detail a necessity
- Customer service experience an advantage with the ability to work under pressure and meet deadlines
- Good Team working as well as working on own initiative demonstrating flexibility to task is a must
- An independent approach to learning and problem solving
For more details on the position or to apply, email a current CV to
the Senior Membership Team.
Company
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