New opportunity not to be missed!

Tylney Hall Hotel have an exciting opportunity for a dedicated and enthusiastic Head Receptionist to join our growing team. You will receive a competitive salary, plus excellent benefits.

Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious parkland and boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include spa treatment rooms and leisure facilities including both an indoor and an outdoor pool and banqueting facilities which are second to none.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

The Head Receptionist role:

Will be a member of the Front Desk team, ensuring all guests are greeted in a professional warm manner. All our Receptionists need to maintain the highest standard of conduct with guests and team members and will have natural communication and organisation skills.

As a Head Receptionist you will be preparing accommodation and meal bills accurately for the guests and ensuring that the system balances at the end of your shift.

As a member of the Reception team you will need to be immaculately presented and will be able to adapt to requests and situations as they arise.

Another key skill is to be able to provide good local knowledge as well as information on the hotel and our facilities to our guests and visitors alike.

Please note you will be contracted to 40 hour weeks. The role involves shift work, early shifts start at 7.00am and late shifts end at 11.30pm, including weekends and bank holidays.

The Head Receptionist will:

• Have Reception experience in a similar property is essential for this role. Be calm under pressure and must be able to multitask is essential. Be a friendly, organised, thoughtful character and we will give you any of the training you need. Have excellent organisational skills Have an excellent command of English is crucial, you will need to be confident working within a team, customer service skills across any industry could well be an advantage, and you will need to be extremely well presented. You will need to be driven by high standards. Have good IT skills. Have their own transport as we are in a rural location.

Benefits:

As a people focused Investor In People Company we offer a great range of benefits to the successful candidate, including:

• Free meals on duty.
• Uniform provided.
• Company personal contributory pension scheme.
• Excellent staff rate of £50 Bed & Breakfast in any of the four Elite Hotels, subject to availability.
• An attractive room rate for family with a 50% discount off our selling price.
• 30% discount on food, drinks and treatments.
• A share in the Company Gratuities scheme.
• An Employee Assistance program managed by Hospitality Action, including a free confidential counselling help line.
• A childcare voucher scheme.
• Staff Christmas party.
• Free Car Parking.
• Discounted stays with Small Luxury Hotels of the World.