Receptionist - London

Receptionist - The Stafford London

About

Tucked away in the heart of historic St James’s, and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury. The Stafford London is home to the renowned American Bar, a London institution, and The Game Bird, a restaurant which celebrates contemporary British cooking.

When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide. 

If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first class service skills then this may be the place for you.   

Receptionist: Main Responsibilities

• To create a welcoming atmosphere for all guests.
• To address guests by their name, once it has been established.
• To ensure every guest is escorted to their room and familiarized with the facilities of the room and hotel.
• Accurately perform all cashiering activities such as taking all payment types upon check-out (cash, debit or credit card) and resolve any late and disputed charges.
• Be thoroughly conversant with all room types, décor and outlook.
• Be aware of daily functions, events, VIPs and group arrivals.
• Inform the Reception Manager of all complaints, and update guest profile notes as appropriate.
• Answer the telephone as per The Stafford’s standards.
• To assist the reservation department if necessary.
• To run daily reports, identify any special guest requests.
• To implement effective up selling activities to ensure maximum room revenue through effective rate management.

Experience

Minimum 1 year reception experience in a 5 star hotel environment

Opera experience preferred but not essential

Excellent command of the English language is essential and a second language is desirable.

What you’ll get in return

Here at The Stafford London we pride ourselves on delivering an exceptional guest experience, and we know that at the core of these experiences are the team members who make it happen. This is why we strongly believe in investing in our people. On top of offering a competitive salary we offer a fantastic range of benefits and ongoing training.

We love to see our colleagues succeed so when you’re a part of our team you’re not just here for a job, but a career path where we will endeavour to help you grow to your fullest potential; but don’t just believe me – you can ask many of our staff members who have been with us for 20, 30 and even 40 years!