Hayling Island

Hayling Island's stunning location is in one of the UK's top areas for sailing and watersports. The island is in close proximity to Portsmouth and the Park is Visit England 4 stars accredited. Facilities of this park include indoor and outdoor heated swimming pools, Gym equipment, sports field and internet stations. Eat, drink & enjoy at 3 venues across the park, and make use of our convenience store and laundrette. Hayling Island has 102 units for hire and boasts 324 privately owned caravans and lodges.

Holiday Home Sales Advisor - Hayling Island, Portsmouth

Salary:

£19,500 + Uncapped Commission (£30-35k OTE in first year)

Elite Around The World Trips

Incentives Bonus

Annual Bonus

Purpose Of Role:

To meet and exceed the targets and financial performance requirements of caravan sales department

Responsible To:

Holiday Home Sales Manager

Key Responsibilities:

Customer Service

* To greet & communicate with customers in a professional and courteous manner.

* To promote the company and the Park at all times with a positive approach.

* Dealing effectively and efficiently with customer comments, whilst following company/park guidelines.

* To ensure that you complete the company customer service programme "How loud is your Happy?" and aim to exceed the expectation of the customers.

Role Specific

* Selling of caravan holiday homes and lodges to both new and existing customers

* Liaising with owners in order to solve problems in a timely and effective way ensuring that all issues are logged, monitored and resolved to the owners satisfaction.

* Follow instructions for processes for telephoning, brochure mail-out, email contact, call-back and follow up for new enquiries. Updating of the CRM system for lead-bank.

* Adhering to sales process for presenting the full and clear facts to customers, presenting site fees and associated costs clearly and ensuring the customer is fully informed to make a decision.

* Selling of finance packages to customers and ensuring paperwork is understood by customer and completed correctly.

* Advising customers of the insurance package within the FSA guidelines

* Cash handling adhering to company procedures.

* To ensure that the sales / profit contribution are as per budget and individual plan are met.

* This can be also be measured in appointment generation.

* To demonstrate and fulfil effective handover of sold units to customers, whilst ensuring customer after care and service.

* To ensure customer debt is paid on time and key handover only after full receipt of monies.

* To work in a safe manner, with due diligence towards yourself , colleagues , customers and general public at all times.

Person Specification

Qualifications

Essential

* Driving Licence

Experience

Essential

* Proven sales background

* Customer Service

* Target Driven

Desirable

* Caravan/Lodge Sales

Skills/abilities

Essential

* Business and Financial Acumen/Integrity

* Commercial Insight

* Communication

* Customer Focus

* Honesty, Professionalism and Respect

* Influence and Negotiation

* Personal Effectiveness

* Planning and Organising

* Problem Solving

* Resillience

* Resource and Budget Management

Aptitude

Essential

* Team working

Benefits

* Competitive rates of pay

* Discretionary bonus packages

* Fantastic team environment

* 25% discount on holidays for yourself, friends and family

* Stand-by breaks available at a discounted rate

* Full uniform provided where necessary

* Full training