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Front of House Manager

Employer
Ten Health & Fitness
Location
St James
Salary
£20-22k per annum plus quarterly KPI bonus and benefits
Closing date
3 Mar 2018

The Company

Ten Health & Fitness is one of London’s leading boutique health and fitness providers with multiple studios across London. Twice voted ‘Best Pilates Studio’ by Tatler, Ten is the home of Dynamic Reformer Pilates. Our team of experts are there to help our clients meet their health and fitness goals with Physiotherapy, Sports Massage and Personal Training, plus we also offer a range of alternate classes including HiiT, TRX, Barre and Yoga.

The Role

As a Front of House Manager at Ten, you are the brand ambassador that drives the culture and the company values in the Studio. Through your leadership you deliver a Premium Customer service experience and motivate and develop your team to do the same.

You´re People Driven, and an Expert in what you do and you know how to be Celebratory both with our Clients and your team members.

You're Pro Active and use your initiative to drive the business forward in terms of coming up with new strategies of engaging and retaining existing Clients, and build relationships with corporate businesses in your area.

You're an Enthusiastic and Positive person that loves what you do and has a passion for Health and Fitness. You also take great Pride in the job you do and the results you're delivering.

The Responsibility

  • Management of the FOH team
  • Rota management for FOH staff
  • Cash handling and banking
  • Health and Safety
  • Responsible for studio standards and reporting on maintenance
  • Accurate and secure records of client's personal details
  • Covering 3 weekly shifts FOH
  • Delivering on KPI´s like retail sales, block sales and Brand Standards.

Experience

  • Management /Team leader experience
  • Experience in rota Management
  • Sale and Service experience
  • Experience in use of MBO system is desirable

 

Working Hours- 40 hours a week, shift work including weekends

Reporting to- Group Operations Manager
Salary- £20-22kpa plus quarterly KPI bonus and benefits

 

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