Room Reservations Agent - Regional

Our Reservations Team lead where others follow.

Our resident masters of multitasking, the Reservations Team simultaneously handle all calls and room enquiries for our three London properties; Mondrian London, Sanderson and St. Martins Lane, whilst imparting an uninhibited and infectious spirit of fun to everyone they meet.

We are currently looking for an enthusiastic Regional Room Reservations Agent with driving purpose to create engaging and dynamic guest experiences. 

Have you got it?

Experience Required

• Good guest interaction and communication skills.
• Previous experience in a high volume environment.
• Previous experience in a 5* or boutique lifestyle environment.
• Sound decision making capabilities.
• The ability to multitask in a high volume environment.
• A strong command of the English language, both written and spoken.
• Previous high volume hotel experience is preferable

Duties and Responsibilities

• Receives, processes, confirms room reservations by e-mail and telephone.
• Enters and confirms all reservations details including special requests into the booking system ensuring the accuracy of all information.
• Maintains regular guest correspondence via email and third party booking channels.
• Makes, amends and corrects GDS reservations.
• Ensures that all reservations tasks are actioned on a daily basis.
• Handles all "No Show" reservations and follows up with the bookers accordingly via telephone or email. 
• Distributes incoming e-mails/letters to relevant departments.
• Keeps up to date with hotel promotions and seasonal room rates.
• Ensures that daily reports are correctly and accurately generated and distributed to the relevant individuals.

Who are we?

Mondrian London at Sea Containers brings a bold energy to London, blending the style and sophistication of the boutique brand with Southbank's eclectic vibe. This 359-bed property is situated on the banks of the River Thames in the famed Sea Containers building, the hotel exudes 1920s transatlantic glamour integrated with the modern twists and sophisticated design for which the Mondrian brand is known.

We take pride in curating experiences which are original, memorable and totally one-of-a kind. Our design-driven approach to reinventing the traditional hotel space results in a seductive and striking brand image which captivates the attention of a global community.

We are a family of passionate individuals, committed to authenticity, sophistication, mastery and innovation. We are dedicated to training and development and provide our team with the tools to succeed in the future.

In addition to a competitive salary, we offer a range of benefits that include:

• Meals on duty
• Season ticket loan
• Ride to work scheme
• Employee/Friends & Family rates
• Childcare vouchers
• Pension
• Healthcare cashback plan
• Discounted Gym membership

OUR STAGE IS THE WORLD. OUR TIME IS NOW.

sbe is an equal opportunity employer. Applicants and incumbents are selected, placed, trained, compensated and promoted without regard to race, colour, religion, sex, national origin, age, marital, or disability or other classifications protected by applicable law. In addition, sbe provides a reasonable accommodation for applicants/incumbents with disabilities. Please advise Human Resources if you require a reasonable accommodation.