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Supervisor - Costa

Employer
Moto
Location
Peterborough, Cambridgeshire
Salary
8.53
Closing date
1 Mar 2018

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Moto Hospitality are looking for enthusiastic and dedicated Supervisors for our Costa unit.

Can you deliver exceptional customer service?

Are you a natural when it comes to talking to customers?

  • Permanent/Full and part time
  • Group Life Assurance Scheme
  • Company pension
  • Up to 60% off with our Employee and Partner Discount Card – Offering you, your partner as well as friends and family discount of some of our brands
  • Additional Discount Card (s) issued with length of service to give to your friends and family
  • You can also earn cash and voucher awards via our Reward and Recognition scheme
  • Development programmes offering employees in all job roles the opportunity to progress their career further

 

The role

As a Costa Coffee Supervisor in one of our Moto services, you will be entirely responsible for your small team of Customer Service Assistants organising day to day operations. You'll deliver a coffee shop experience that is one to remember. You will lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times.

 

Responsibilities:

 

  • Planning breaks and shift pattern
  • Assist in implementing and driving promotional activities
  • Merchandising stocking shelves and fridges
  • Cash handling
  • Support and coach team members to achieve KPI’s
  • Take responsibility for team work, leading and motivating team members
  • Hold pre session briefings to make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity

 

Who we're looking for

Your personable and flexible approach will see you turn your hand to a multitude of tasks whilst offering customers a high standard of service.

Person specified:

  • Experience in supervising a team in a branded or retail environment
  • Ability to drive sales and deliver exceptional customer service
  • Offering the best customer experience whilst working in a fast paced environment
  • Ability to interact productively with team members and function well in a team environment
  • Ability to resolve consumer issues with tact and encouraging customer feedback
  • Support your team to achieve work related goals

 

In return 

Moto offers a wide range of benefits and schemes that can help you to save money, and there’s something for everyone. Bring us an enthusiastic, reliable and confident approach, plus a genuine interest in our business.

Are you smart, driven and passionate about service, if so what are you waiting for?

 

Start your journey and join our talent pool today.

     

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