Duty Manager - Luton Hoo Hotel - St. Albans, Hitchin

Luton Hoo, Bedfordshire, now has an exciting opportunity available for an

Duty Manager

to join our Management team.

Duty Manager Overview:

We are looking for an exceptional individual who is passionate about providing first class customer service to exceed our guests’ expectations.  This is a fantastic opportunity to: progress your career within a 5* hospitality environment as a member of the hotel management team.  The Duty Manager role is a key management position focusing on the smooth day to day operation of this luxury country house hotel. A core responsibility of the Duty Manager will be to ensure that the quality of internal and external service meets current standards of performance criteria and that the style of service delivery is consistent with Elite Hotels core values. Likewise, that the product and facilities are maintained to a five star standard at all times. Ensuring that sales and profitability are maximised is a key objective of the Junior Assistant Manager. As an Investors In People accredited employer, Elite Hotels offer a wide range of benefits to our employees to ensuring they are happy and well rewarded. Along with excellent training, development and progression opportunities.

Attributes/Experience:

Previous relevant hotel experience. Strong communication and leadership skills, as well as first class customer service skills. Well-groomed and tidy appearance. Comprehensive knowledge of Health and Safety regulations.

Benefits

• The opportunity to work in one of the country’s foremost heritage hotels, one of the AA’s Top 200 Hotels in the UK  and Ireland; proud members of Small Luxury Hotels of the World and Condé Nast Johansens.
• A share in the Company Gratuities scheme.
• An Employee Assistance programme.
• A range of flexible benefits to help you manage your lifestyle.
• A childcare voucher scheme.
• Our reward and recognition scheme; GEM’s.
• Fantastic Company discounts and reduced rates for employees and family members across all four of our stunning hotels in beautiful locations.
• Company personal contributory pension scheme.
• Meals on duty compliments of the Chef.
• Quality uniforms provided and laundered.
• Free car parking.
• Staff Accommodation.

About us:-

Luton Hoo, one of the country’s finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland.  Excellent transport links mean we are only 30 minutes by train from St Pancras, a 10 minute drive to Luton Airport and 5 minutes from the M1.

With our 2 rosette Wernher Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school.

We are looking for exceptional individuals who are passionate about providing first class customer service to exceed our guests’ expectations.