Deputy Manager - YHA Whitby
Live Out- Permanent - 42.5 hours per Week
A fantastic opportunity has arisen for a self-motivated, driven and enthusiastic individual to join our team as Deputy Manager at YHA Whitby on a full-time permanent contract.
As a Deputy Manager, you'll be responsible for helping the Hostel manager to effectively manage the Hostel to achieve and exceed current KPI's and customer satisfaction levels by:
*Ensuring excellent customer service is maintained at all times
*Achieving 5 star standards of cleanliness
*Drive and promote sales
*Managing, developing and motivating all employees
*Identify areas for improvement to the overall products and service within the hostel
*Proactively reviewing and responding to customer feedback
*Deputise in the absence of the manager and provide support to other hostel functions where necessary
In order to be a great Deputy Manager we are looking for people who:
*Demonstrate previous experience within the hospitality industry / hotel industry
*Have proven ability or are able to demonstrate the management of teams within a similar environment
*Show evidence of managing, developing and motivating others
*Ability to manage high-pressured environment
*Show a good understanding of YHA's culture and values
*Put the customer at the heart of everything you do
At YHA, we believe you work hard for us, so we work hard for you. As an employee you will receive:
*10 FREE Hostel stays for you and up to 3 friends across England and Wales every year
*YHA Membership - Valid worldwide
*Access to 'Live More for Less' which give you exclusive high street discounts, savings on your weekly shop and money off hundreds of products from holidays to car insurance.
*A fantastic healthcare - money back for dental, optical and medical treatments
Please note: In order to become an employee at YHA you must be able to produce evidence of your Right to Work in the UK. YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The role will be subject to DBS check. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.