Pendley Manor Hotel

Night Manager - Tring

Location
Tring, Hertfordshire
Salary
Competitive
Posted
12 Oct 2017
Closes
09 Nov 2017
Job Type
Full Time

Night Manager - Tring

If you want to take a lead in your future career within hospitality and are excited by delivering on our brand promises, creating bright spots and ensuring memorable experiences for our guests, then the Night Manager role may be the perfect position for you!

The ideal candidate must be a team player who is motivated to go beyond the guest expectations and who is able to take and give direction in order to achieve great success.

The Night Manager is responsible for providing efficient, prompt, trouble free, courteous service and security to guests in absence of departmental managers and limited staff during the night.

The main requirements for the Night Manager role are:

  • An excellent team player with strong communication skills, you will have a passion for delivering a great customer experience.
  • A positive and vibrant individual who is passionate about hospitality and great guest service
  • Previous experience within hotel environment as Night Manager or supervisory role is required.
  • To be opportunity driven and to take a leading role in their career
  • A strong personality with a passion for development of standards and guest service

The main responsibilities of the Night Manager include:

  • Income Audit of day’s business including takings per audit checklist
  • Reconciliation of income (payments interface)
  • Identify, enquire and resolve shift cashier discrepancies
  • Prepare the PMS & POS for end of day
  • Is available to register, process and greet guests promptly
  • Responds to guests requests for information about the hotel and its surroundings
  • Allocates rooms and issues appropriate keys
  • Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest
  • Handles incoming guest room reservations
  • Is fully conversant with the hotel reservation system

If you have the spirit, flexibility and confidence to make a difference, please apply.

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