Customer Service Supervisor - Thame
GLL makes community services and spaces better for everyone. And it’s about more than just money. Our people invest time, energy and effort into helping and improving communities through the services we offer - and with great results. Through “Better” we provide leisure centres, children’s services, spas, libraries, extreme spots, event spaces and standalone gyms.
GLL is looking for a Customer Service Supervisor based at Thame Leisure Centre in Thame, Oxfordshire to ensure high standards of service and customer care throughout the facility. As a social enterprise, people and community are at the heart of everything we do and we want everyone who walks through our doors to have the same great experience so that they keep coming back. Our users range from babies to older people and come from very diverse backgrounds. Customers use the centre in a variety of ways including gym sessions, swimming lessons, disability groups, health intervention programmes and group exercise classes to name a few. As a Front of House Supervisor, you'll lead and inspire the customer service and sales teams to deliver service excellence with whoever they're dealing with.
A real people person, your previous management experience in a high-level customer service environment will have given you the knowledge to design and implement procedures for reception functions and complaint handling as well as training and developing your team. You'll understand the implications of working in a public building and will ensure that all work adheres to Health & Safety legislation. You'll be confident and motivational and able to change and improve behaviours in others so that the centre and its team continues to be high-functioning and high-performing. It goes without saying that you'll be IT literate, have business acumen and a good understanding of financial and budget management.
In return, we offer:
- Childcare vouchers
- Ride to work scheme
- Discounted membership at our leisure centres
- The opportunity to join the GLL Society and have a say in how we're run plus associated social events
- Career pathways
- Ongoing training and development
If you think you'd be a good fit for this role, apply now.
All pay rates are subject to skills, experience, qualifications, age and location.
To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.
GLL is the UK’s largest leisure provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.
GLL is an equal opportunities employer.