Britannia Hotels

Groups Co-Ordinator - Altrincham

Altrincham, Greater Manchester
11 Oct 2017
08 Nov 2017
Job Type
Full Time

Groups Co-Ordinator ​- Altrincham

Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 53 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.

Role Objective 
To obtain all the correct information from clients by phone or email for all group bookings and to ensure they are fully named and pre paid if required prior to the guests arrival.

Main Responsibilities

  • To ensure that all group bookings are put in correctly and updated where necessary.
  • To pass on all necessary information and communicate with the relevant departments.
  • To chase up all information, room lists and payments from the tour operators and agents.
  • To maintain a good working relationship with all departments and colleagues
  • To maintain a good working relationship with all clients, groups and tour operators
  • To prepare pro-forma invoices for groups that needs to prepay
  • To check the chase list every day and follow up any chases
  • To room list each group with list of names 
  • To adhere to company procedures concerning Health and Safety in the workplace
  • This list is not exhaustive and you may be asked to do other duties as and when required.

 Person Specification

  • The candidate must have:
  • Good computer skills
  • Good level of written English
  • Confident and polite telephone manner
  • Flexibility to help other departments if required
  • Excellent communicator
  • Excellent multi-tasker
  • Problem Solver 
  • Ability to follow instructions

Employee Benefits

  • Up to 28 days holiday including bank holidays per annum
  • Discounted weekend breaks
  • Meals on duty (Subject eligibility)
  • Uniform (Subject to position)
  • Accelerated promotion prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.
Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions.  If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.


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