Regional Operations Manager - London
Regional Operations Manager 42K basic
London with significant international travel
I am looking to recruit a regional operations manager to assume responsibility for a number of high quality four and five bedroom luxury properties across Europe and The United States. As an award winning private residence owners club they represent the most discerning of investors and clientele and these guests demand exceptional levels of customer care when on holiday. Your responsibility will be to ensure that the luxury homes, villas and apartments are always maintained and operated to the highest levels of service excellence. You will be responsible for visiting each property and ensuring the fabric, maintenance and decor are always to the highest standards, with a local concierge responsible for the premises they will report directly into you and you will be tasked with their management as well as holding financial responsibility for budget for maintenance at each property.
It will also be your responsibility to ensure that the local partners are delivering an unrivalled level of service to the clients and that there is always and up to date list of the finest restaurants and activities available to the guests to ensure their holiday experience is nothing short of exceptional at every level. You will be responsible for analysing and acting upon the feedback from each stay and will take full responsibility for responding to HNW individuals about any aspect of their stay. You will require outstanding attention to detail and will be auditing each property against the most rigorous of audits and will always be looking to refine systems and processes to ensure a seamless experience for the guests across every aspect of their stay.
You will be working in a fast paced and challenging environment, you will ideally be based in London and will be required to travel extensively to both Europe and the United States.
Candidates must have a proven track record working in an operational management or guest services capacity at the premium end of the leisure, hotel or property management sectors. You will need to be well qualified in health and safety and have first class commercial, communication and presentation skills. The company is a market leader in its field with an outstanding calibre of employee at every level.
Benefits of the position include a highly competitive basic salary, 25 days annual holiday and one complimentary stay per annum on passing probation.