Reception Shift Leader - Blackpool
Reception Shift Leader - Britannia Norbreck Castle Hotel
Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 51 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.
Role Title: Reception Shift Leader
Reporting to: Front of House Manager
- To control Reception shift from Front Desk and provide every assistance and support as and when required for Reception / Cashier.
- To ensure handover is completed and that the team including Switchboard are aware of daily summary.
- To report any health and safety hazards in the correct manner to Receptions Manager/Maintenance.
- To report potential security risks to Reception Manager/Maintenance.
- To maximise every sale opportunity for food and beverage and rooms, and be fully versed on the Hotel and its promotions.
- To attend meetings as and when required and to provide feedback on performance with Department.
- To monitor Receptionist/Cashiers and report any discrepancies to reception Manager.
- This list is not exhaustive and you may be asked to do other duties as and when required.
- Up to 28 days holiday including bank holidays per annum
- Discounted weekend breaks
- Meals on duty (Subject eligibility)
- Uniform (Subject to position)
- Accelerated promotion prospects
Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.
Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions. If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.
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