Britannia Hotels

Shift Leader - Nuneaton

Nuneaton, Warwickshire
29 Sep 2017
26 Oct 2017
Job Type
Full Time

Bosworth Hall Hotel, Nuneaton

Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 53 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.

Role Title:           Shift Leader

Reporting to:     Front of House Manager  

Main Responsibilities

  • To control Reception shift from Front Desk and provide every assistance and support as and when required for Reception / Cashier.
  • To ensure handover is completed and that the team including Switchboard are aware of daily summary.
  • To maintain a positive proactive approach towards the shift and maintain the utmost courtesy and politeness at all times.
  • Be knowledgeable of all systems and procedures used within the Hotel and Department and to adhere fully to these procedures.
  • To read and sign all communications issued and to be fully versed on a daily basis of the business with the Hotel.
  • To be punctual at all times for shifts and to give due notice of lateness.
  • To adhere to the correct dress code at all times and to ensure that uniforms are maintained to correct standard.
  • To ensure that fire evacuation procedure is fully understood and to adhere to this procedure.
  • To report any health and safety hazards in the correct manner to Receptions Manager/Maintenance.
  • To report potential security risks to Reception Manager/Maintenance.
  • To ensure that you are trained on all new systems and procedures.
  • To maximise every sale opportunity for food and beverage and rooms, and be fully versed on the Hotel and its promotions.
  • To attend meetings as and when required and to provide feedback on performance with Department.
  • To monitor Receptionist/Cashiers and report any discrepancies to reception Manager.
  • To always be one step ahead and anticipate.
  • To carry out any duties and responsibilities that may be required.

Employee Benefits

  • Up to 28 days holiday including bank holidays per annum
  • Discounted weekend breaks
  • Regular Appraisals
  • Meals on duty
  • Uniforms (Hotel based staff only)
  • Accelerated promotion prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

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