Britannia Hotels

Receptionist - Prestatyn

Prestatyn, Denbighshire
29 Sep 2017
26 Oct 2017
Job Type
Full Time

Receptionist - Prestatyn Sands

Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 53 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.

Role Title:           Allocationist

Reporting to:     Office Manager

Main Responsibilities

  • Ensures reservations are allocated within the specified timescale of 2 weeks prior to arrival
  • Ensures delivery of customer satisfaction
  • Balance stock levels with guest’s needs and requests
  • Sales focused service to telephone enquiries
  • Excellent communication skills at all levels
  • Ensures supply of Vacant Inspected apartments (crash) to reception and night staff on a daily basis
  • Liaise with guests if special requests cannot be met
  • Ability to fulfil all sales and reservations and reception duties
  • Performs any other duties as required by their line manager
  • Ensures a clean and tidy work environment
  • Adhere to company corporate image and uniform policy

Main Responsibilities

Examples of your day to day responsibilities would include but are not restricted to:

  • Allocate up to 822 apartments
  • Create a VIP list informing accommodation of any special requests or guest needs
  • Changes and amendments made to reception packs
  • Assist with Special Events
  • Check arrivals with reception packs to ensure all apartments are correctly allocated
  • Produce coach and tour rooming lists for reception
  • Ensure that an up-to-date expected guest list and wall chart is provided to the main gate each check-in day
  • Print reception vouchers and ensure that any reservations that have been upgraded are clearly stamped
  • Apartment moves are to be monitored with stock levels and amended on the reservations system
  • Monitor stock levels on a regular basis and flag up an anomalies and risks of oversell
  • Ensure that a clear log is made for any non-arrivals
  • Deal with reservations for group bookings or special events
  • Ensure that crash is left each day for reception and night staff
  • Produce invoices for coaches and tours
  • Off sale apartments are to be monitored closely with the Maintenance Manager

 Person Specification

  • The ideal candidate will be computer literate
  • Ability to work on own initiative whilst being part of a busy, exciting team
  • Problem solving ability highly desirable
  • Be able to communicate effectively both internally with work colleagues and managers, and externally with others
  • An honest and reliable nature is required
  • Must be flexible as evening and weekend work will be expected
  • Strong organisational skills are desirable

Employee Benefits

  • Up to 28 days holiday including bank holidays per annum
  • Discounted weekend breaks
  • Regular Appraisals
  • Meals on duty
  • Uniforms (Hotel based staff only)
  • Accelerated promotion prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions.  If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

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