Customer Service Representative - Heathrow
Be you. Be British Airways
Customer Service Representative - Heathrow Airport
(Seasonal, Permanent Part-Time) / £19,140 pro rata (£9.79p/h) + shift pay
Start date: January 2018
You need to be a certain kind of person to work as a Seasonal Customer Service Representative for British Airways. Organised, flexible, solutions focused, empathetic, proactive and calm under pressure, you need to enjoy interacting with all kinds of people – and giving our customers the best possible beginning and end to their journey.
Supporting us during the airport’s busiest periods – such as Christmas or the school holidays – you’ll work a variety of shift patterns, amounting to 834 hours a year.
Deliver world class customer service in an ever-changing and fast-paced operational environment. Hosting and welcoming customers throughout the ground customer journey, you’ll provide full service check-in and help them with self-service systems and luggage drop, resolving any problems efficiently. You’ll also supervise embarking and disembarking procedures, overseeing security processes (visas, passports, ESTA etc.)
Resilient in the face of difficulty, able to adapt to changing circumstances and customise your interaction to the individual. Working to tight timescales and technologically-savvy, you’ll use your initiative to get things right for our customers and anticipate potential challenges.
A strong customer focus and a positive, team-orientated attitude. Fluent in English and a good standard of numeracy, you’ll have strong verbal and written communication skills. Previous customer services, retail or hospitality experience would also be an advantage.
The buzz of working in an exciting, fast-paced environment, underpinned by world class training and fantastic development opportunities – all while looking the part in a Julian MacDonald uniform. That’s not to mention the competitive salary and shift allowances.
At British Airways, our top priority is the safety and security of our customers and colleagues. Due to airport security, we have to make sure all candidates meet our strict referencing criteria. We’ll be here to guide and support you throughout the entire referencing process.
British Airways is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.
By clicking apply you will be redirected to the British Airways website where you can complete your application.