Bounce – The Home of Ping Pong

Waiter / Waitress

Location
Holborn, London
Salary
competitive + benefits
Posted
13 Sep 2017
Closes
11 Oct 2017
Ref
Bounce
Job Type
Full Time

Bounce is a unique brand with two venues situated in London and one in Chicago. In a beautifully designed space the venues feature 17 bespoke ping pong tables (one of which was used in the London 2012 Olympic final), a restaurant with a modern European inspired menu, and a stunning full cocktail bar that takes centre stage.

Key Duties and Responsibilities:

  • To wow every guest with your love of hospitality and excellent customer service
  • To show your appreciation and deep understanding of the extensive food and drink menus to ensure the you exceed expectations on delivery
  • To prepare the floor for service following the established standards checklists for your role and as directed by the Duty Manager; make sure that everything is on point before service starts
  • To communicate with the Duty Manager regarding any problems or issues with equipment, stock or with customers
  • To maximise all sales, improving spend per head and guest satisfaction
  • As appropriate to your position, to be responsible for payments received from customers and to account for these as directed at the end of your shift.
  • To ensure that a high standard of hygiene and cleanliness is maintained by following cleaning schedules and ongoing diligence during the shift
  • To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
  • To be aware of your responsibilities in respect of Health and Safety at Work and they follow all procedures in this respect and report to management any hazardous situation or accident
  • To attend training sessions and team meetings as required and to be involved and contribute to these

Essential requirements:

- An individual with positive ‘can do’ energy that can work as part of a team

- A confident individual that enjoys engaging with guests

- A stable background in customer service focused food service

- Advanced communication skills to upsell products confidently

- A sincere desire to deliver expectation exceeding customer service

- An advanced fluency in English language skills

Desirable:

- Good knowledge of food and beverages

- A unique skill or talent with a love of exhibitionism

- Experience working in a 300+ capacity venue

Provided:

  • Excellent rates of pay
  • Shift meals
  • An amazing team of colleagues

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