Customer Assistant - Stirling
Contract Type: Part Time
Sunday - 11:00 - 18:00
Tuesday - 12:00 - 19:00
Friday - 13:00 - 19:00
Saturday - 10:00 - 17:00
Every part of Tesco Mobile puts our 4 million customers first - our tariffs, our shops and our award-winning Customer Care. We've teamed up with O2, giving our savvy customers 99% coverage. In our stores, our colleagues aren't on commission. It's all about finding our customers the perfect phone and tariff.
The Customer is at the heart of everything we do.
It's your responsibility to ensure:
- Customers get the finest shopping journey
- Customers are always able to get the products they need
- Customers are excited by our promotions and find our Phone Shops welcoming
- Customers clearly understand our tariffs, contracts and additional products
- Customers leave our Phone Shops feeling valued and would recommend us to others
The Ideal Candidate:
Are you warm, friendly and approachable?
- Do you have the drive and motivation to work in a sales and service environment?
- Can you adapt to working in a fast paced ever-changing environment?
- Do you enjoy working with the latest technology?
- Are you a team player who supports others and builds great team spirit?
- Do you enjoy building relationships with customers to establish their needs and help them choose the right products for them?
- An annual bonus scheme where you could achieve up to 3.5% of eligible 2016/17 earnings.
- Earn one and a half times your hourly rate when working Sundays and an additional £2.21 for every hour worked between midnight and 6am.
- Colleague Discount Card (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco.
- The Tesco Retirement Savings Plan - save between 4% and 7.5%, and Tesco will match your contribution.
- Life Assurance - 5 x contractual pay
- Share Schemes - Join 'Buy As You Earn' after 3 months, and 'Save As You Earn' after 1 year.
- Tesco Car Purchase Scheme (provided by Alphabet).
- Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
- Deals and Discounts through many other external businesses