Swimming Nature

Customer Account Adminstrator - London

Location
London
Salary
£22, 000
Posted
10 Aug 2017
Closes
07 Sep 2017
Job Type
Full Time

Customer Account Adminstrator - London

Are you a passionate and committed about customer service? Do you have a passion for swimming, it’s benefits and the development of young people?

Swimming Nature is currently seeking a confident and resourceful individual to join their dedicated Customer Support and Sales Team at their head office in Queens Park to start immediately.

This is a permanent, full time role covering all areas of sales, post-sale activity and retention. Working within a team reporting to the Head of Customer Experience the primary objective will be the retention of existing Swimming Nature customers.

Responsibilities

  • Engage with customers and enrol their children into next terms swimming lessons
  • Ensuring renewals are maximised through delivery of excellent customer service and administration of the accounts, dealing with any customer complaints or queries in an efficient and professional manner.
  • Engage in any further Sales initiatives developed with excellent upselling skills required
  • Work to retention and sales targets
  • To provide leading edge customer service for clients – that will follow a process for dealing with any issue a client might have and honour the Swimming Nature Service Level Agreement (SLA’s) by initiating contact with the customer and finding a resolution within pre-agreed time limits.
  • Deal with outbound calls in an efficient and helpful manner at all times
  • Be happy to serve and problem solve to achieve the best customer experience for our clients.
  • Working closely with your Regional Manager to ensure the continuing commercial success of our venues.
  • Accurate logging of communication with customers within the CRM to ensure a thorough audit trail, should any other member of staff be required to access the information.

Personal Requirements:

  • Excellent written and spoken English communication skills
  • Excellent phone manner
  • A confident and determined approach
  • Positive and promoting style of customer service
  • Ability to problem solve – with customer focus at the forefront
  • Self-motivation and drive
  • Previous experience within the leisure industry desirable

Technical Requirements:

  • Sound knowledge of database, training will be provided
  • Good knowledge of Microsoft Excel, Word and Outlook  
  • Ability to prioritise and manage workload via Database System
  • Good attention to detail

To apply, please send us your CV with a cover letter explaining why you think you would be a good fit within the Swimming Nature team. Email:opportunities@swimmingnature.com

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All questions are required

Do you have at least 2 years’ experience in a customer service/call centre environment?

Do you have excellent written and spoken English communication skills?

Do you have experience using a CRM software and Microsoft Office?



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