Firmdale Hotels

Front Office Manager - London

04 Aug 2017
11 Aug 2017
Job Type
Full Time

Front Office Manager - London

Location: London

Salary: Competitive


We are currently recruiting for a Front Office Manager to join our highly successful team.

Your main responsibility as a Front Office Manager is to oversee the day to day running of the Front Office department. You should be a strong people manager who empowers staff and advocates personal growth and development whilst working to provide an unforgettable personalised experience for each and every guest. 

Main duties:

  • Manage the financial aspects of the Front Office department including budgets & forecasting
  • Motivate and inspire the Front Office team
  • Manage staff development and conduct annual appraisals
  • Maintain and deliver consistent Firmdale standards
  • Produce weekly and monthly departmental reports for the General Manager
  • Create strong working relationships with colleagues and guests
  • Complaint handling


  • Previous experience as a Reception Manager, Reservations Manager or Assistant Front Office Manager
  • A proven track record and background in 5* and 4* properties
  • Excellent communication skills
  • Superb attention to detail
  • Outstanding customer service skills and an approachable and friendly manner

Hours required:

As Front Office Manager you will work full time hours as required by the operation, where some weekends will be required.

To apply for the role of Front Office Manager:

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Why Firmdale Hotels?

Firmdale Hotels is an award winning hotel group with 8 luxury boutique hotels in London and 1 in New York. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year.

Quality is what we are all about at Firmdale and that’s from our individually designed bedrooms containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow.

Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognised for your individual contribution then this is the company for you.

Due to the large number of applications we receive we are unable to respond to all applicants individually. Your CV will be considered over the next 5 working days. If you do not hear from us by this time, your application has been unsuccessful on this occasion.

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