Fitness Instructor - Godalming

Godalming, Surrey
Attractive hourly rate is offered + extra earnings for personal training
03 Aug 2017
31 Aug 2017
ASH - 0817
Job Type
Full Time

Fitness Instructor - Godalming

Key Objective

To assist in the daily operation of the Club. Providing a friendly, efficient service and ensuring the highest standard of customer care at all times for all members and visitors using the Club’s Health & Fitness facilities.


To the Duty Officer and the Deputy Manager

Main Duties

·    To supervise the Health & Fitness facilities to ensure the safety and welfare of all users at all times, giving appropriate guidance and advice to members as and when necessary.

·    Provide an advisory service, including health checks, inductions, exercise prescriptions and fitness testing for all members and prospective members of the Health & Fitness facilities in accordance with the Club’s policies and procedures in place.

·    To build and facilitate personal training programmes to suit all levels of fitness.

·    Have and maintain a thorough knowledge of current and topical health and fitness related issues and trends.

·    Actively sell the benefits of regular exercise and health promotion to the lifestyles of all members and prospective members.

·    Maintain the Health & Fitness facilities in a hygienic and tidy fashion at all times undertaking regular cleaning duties as required by the Company.

·    Take bookings, as required, for all inductions, fitness tests etc for the Health & Fitness facilities.

·    Integrate with users of the Health & Fitness facilities to maintain a high level of customer contact.

·    Deal with all customer queries in a friendly efficient manner in accordance with the Company’s Customer Care Policy, ensuring all relevant information is passed to, or forwarded to, the customer.

·    Co-operate with the Company in all issues of health and safety under the provisions within the Health & Safety at Work Act 1974, the Company Health & Safety Policy and any other subsequent and/or relevant legislation.

·    The Fitness Instructor must maintain all manual records, as required by Management, to effectively administer the Health and Fitness facilities.

·    To operate on a shift rota basis as a member of the Fitness Instructor team, incorporating evenings and weekends, as required, to effectively cover all Club opening hours.

·    Maintain a thorough and up to date knowledge of the Club, it activities, membership structure and packages and current promotions at all times.

·    Actively sell the benefits of membership of the Club to prospective members and seek to retain existing members.

·    Receive all incoming telephone calls in a friendly, efficient manner in accordance with the Company’s Customer Care Policy.

·    Utilise a computerised booking, membership and till system to conduct all transactions.

·    To attend regular staff meetings and training sessions as and when required.

·    The Fitness Instructor must attend regular programmed staff training sessions as and when required.

·    To develop and maintain a thorough knowledge of other areas of the operation and assist in these areas as required from time to time by the Company.

·    To carry out other duties as may be required to ensure the Club operation is properly maintained to provide total customer satisfaction.

Knowledge & Skills Required

Relevant Experience/Knowledge & Technical Competencies           

Knowledge of Health & Fitness industry

Knowledge of Fitness Testing and personal training techniques

Knowledge of Health & Safety requirements within a gym


Recognised Fitness Instructor Qualifications e.g. degree in sport science or QCF Level 2 or 3 Fitness Instructor

Group Class Instructor or qualifications in other areas such as sports therapy massage are desirable but not essential

Personal Competencies / Skills

Outgoing and confident personality

Pro-active and reliable

Exceptional Customer Service skills

The Fitness Instructor must haver outstanding written and verbal communication skills

High standard of personal hygiene and appearance

Passionate about fitness and wellbeing

Team player with a ‘can do’ attitude

Working Arrangements

This is a full time role (40 hours per week) on a three week rolling rota basis spread over 7 days. The shifts are as follows:

AM - 06:15 to 14:45

PM - 14:30 to 22:30


30 days annual leave (bank holidays included)


Automatic enrolment into the Club’s Pension Scheme

Death in Service benefit

Membership of the Club

9-hole Golf club membership at a reduced subscription                  

Cycle to Work Scheme

Childcare Voucher Scheme


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