Cotswold Inns & Hotels

Reception Manager - Cirencester

Cirencester, Gloucestershire
£22,000 - £24,000 plus bonus
02 Aug 2017
22 Aug 2017
Job Type
Full Time, Live in

Reception Manager - The Swan Hotel, Cirencester

Live In Available

We are looking for a strong Reception Manager to join the welcoming and friendly team here at The Swan Hotel. We require someone that is hands on, leads from the front with a real focus on customer service. Lots of support available from our Head Office team in terms of Front Desk Training and Revenue Management to help the right candidate grow into the role and understand Cotswold Inns and Hotels ways of doing things.

Accuracy and attention to detail are important attributes for me in order to ensure all of our team are working to high standards. Reception Manager plus 3 receptionists leads to a shift pattern of Earlies, Lates and someone on an IN or Middle shift every day to cope with the busy reception desk. Leisure Bedroom Reservations are taken at property level due to the unique and quaint characterful bedrooms however support is given from Head Office for Group and Corporate Reservations.

Occupancy is very high (over 95%) and ARR is also strong meaning that someone with ideas on how to maximise room sales is important. Must have some experience of managing rates and offering different packages etc.

Live in avail @ £42 per week in a Management Flat within walking distance – sharing with 2 others. 5 days on and 2 days off – contracted hours of 39 however some extra hours may be required getting things running ship shape and to help drive the level of service going forward. Looking for someone dedicated to the role and the guest experience.  Start ASAP.

£22,000 - £24,000 plus quarterly bonus scheme, monthly love to shop vouchers dependent upon room sales and gratuities on top.

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